If you have a customer base eligible for Tax Free, you’ll find a summary of frequently asked questions for tourist duty-free below.
SimplyTax Free is a mark of confidence for the brand and their customers. We look after the administrative, financial and accounting management for tourist duty-free. We have been working with you for several years on a regular basis to provide a service that is innovative, trustworthy and high-quality.
The rate of commission given to you depends on the rate of duty-free given to the traveller; choosing the rate is up to you. Contact us for more information!
SimplyTax Free pays commission each quarter; this can be paid by bank transfer, cheque, or also as a gift card/gift vouchers.
No – although the minimum of €175.01 was reached, this must be for purchases made on the same day and in the same store.
Your customer should show their tax refund slips to customs at the last point of exit from the European Union. In this example, it would be Italy.
No, as the customs officer may require the duty-free goods to be shown.
Yes, their place of residence is outside of the European Union, providing that have lived there for at least 6 months and 1 day.
No, they are not eligible for the tax refund slip scheme. However, persons resident in overseas territories can benefit.
No, your customer does not have to choose duty-free.
Yes, all liquid and sold foodstuffs are duty-free, including alcohol.
No, to be eligible for duty-free, your customer must transport the goods themselves out of the European Union, in their own luggage and on the methods of transport that they use.
Our customer service department is available 7 days a week from 8:30 to 22:30. Each store has a dedicated contact person available.
Our contact details are: +33 2 28 03 52 79