International tax free specialist

💬 Testimonials

 +33 2 28 03 52 79 | Merchants’ area

Our services

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SIMPLY TAX FREE takes care of all the paperwork connected with duty-free management from issue of the tax refund slip through to the final reimbursement for the customer.

Our service undergoes consistent simplification of administrative and accounting processes for the retailer.  Agreed with the Directorate General of Customs, the Tax Free service is free for retailers. Our management fee is the difference between VAT charged by the French Public Treasury and the duty-free amount refunded to the traveller.

Multiple benefits for the retailer

Our customer service

We’re always on hand to help, and we know your teams, your needs and your specific requirements.

  • You can contact us 365 days a year from 8:30 to 22:30 via all channels
  • Your front-line sales benefit from 2 dedicated contacts:
    • in the field
    • at the back office

Refund methods

Your customers have a wide range of refund methods available, including:

  • STORE
  • CREDIT CARD
  • BANK TRANSFER
  • CHECK
  • CASH AT AIRPORT
  • CITY CASH
  • ADVANCE TAX REFUND

Network of ``immediate tax-free cash`` kiosks in paris

  • Champs Elysées, Madeleine, St-Germain-des-Prés, Le Palais des Congrès, etc.
  • Immediate cash refund after going through customs
  • Net refund of commission
  • No waiting time at kiosks
  • Around fifty currencies available

A tailor-made service

For example: Your store has Indonesian customers and wants to add explanatory leaflets in their language, systemised information feedback for certain customers, Tax Free envelopes with your letterhead, monthly commission payments, a monthly report on your brand, a concierge service for your customers and a marketing campaign with our partners and/or with us by collecting customer emails etc.

The QR CODE

Your customer can scan the QR code printed on the tax refund slip at any time to find out the status of the refund.

The customer can send us additional information (via email or telephone) online and stay informed in real time.

E-MAIL

Where the refund is supplied by the retailer, the traveller receives a confirmation by email with a copy of the tax refund slip for their records.

Priority processing

  • Your Premium customer base On request, we can give specific attention to tax refunds for your most important customers
  • Immediate duty-free refund On receipt of the electronic customs visa or tax refund slip from European customs
  • Proactive duty-free follow-up: Conformation with the customer of immediate refund

Transparency

Your brand has round-the clock access in just a few clicks to a full range of duty-free data, right from issue of the tax refund slip through to the refund date.

Report a tech, internet or telephone fault via

  • 2 direct communication channels: GPRS & HIGH SPEED connection
  • 3 methods for issuing duty-free refunds: WEBSERVICE, TPE, Tax refund slip

Statistics

Each store is able to access its own statistics sorted by several criteria:

  • for a specific period
  • by nationality
  • by purchase date etc.

Edit, save and process statistics in the format you choose: Excel, Word, PDF etc.

A document revolution

Automated market monitoring, tourist flow, consumer tendencies and any external factors that are likely to have repercussions for our customers.

We’ll send you Flash Info Tourism and Flash Info Shopping for informational purposes,  enabling you to keep up to date.

Your quarterly commission

  • Payment of commission within 15 days following the end of the quarter
  • Simplified accounting processing as a result of auto-invoicing
  • Detailed and clear report for duty-free that earns commission
  • A unique commission rate whatever the method of payment for duty-free

Referral offer

if you’re happy with our services, recommend others and benefit from our incentive program!

Contact us

    Simply Tax Free video

    💬 Testimonials

    Simply Tax Free Commitments

    We offer a fully managed service to brands and travellers: infrastructure, our administrative, sales and technical teams.

    OUR VERSATILITY

    Our clients are very diverse and sell all types of consumer goods.

    A RELIABLE AND SECURE PROCESS

    Every tax-free form is archived electronically, processed and submitted for a refund on the day of issue.

    COMPLETE CONFIDENTIALITY

    Simply Tax Free is registered with the CNIL and meets the requirements of the GDPR.

    Simply Tax Free Commitments

    © Simply Tax Free | Julien Cordier

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